{"id":50359,"date":"2026-03-15T21:39:26","date_gmt":"2026-03-15T21:39:26","guid":{"rendered":"https:\/\/aviola.store\/?page_id=50359"},"modified":"2026-03-15T23:12:34","modified_gmt":"2026-03-15T23:12:34","slug":"shipping-and-delivery-policy","status":"publish","type":"page","link":"https:\/\/aviola.store\/sw\/shipping-and-delivery-policy\/","title":{"rendered":"Sera ya Usafirishaji na Uwasilishaji"},"content":{"rendered":"<p><em>Last Updated: March 16, 2026<\/em><\/p>\n<p>At Aviola, we are committed to getting your order to you as quickly and reliably as possible. Please read this Shipping &amp; Delivery Policy carefully so you know exactly what to expect when you shop with us.<\/p>\n<hr>\n<h2>1. How We Ship<\/h2>\n<p>All products sold on aviola.store are shipped via <strong>international air freight<\/strong>. We use air shipping for all orders regardless of origin, ensuring significantly faster transit times compared to sea freight. Products are sourced from three regions:<\/p>\n<ul>\n<li><strong>China (Asia)<\/strong> \u2014 Clothes &amp; Handbags (Asian Premium Brands)<\/li>\n<li><strong>Poland (Europe)<\/strong> \u2014 Shoes (European Brands)<\/li>\n<li><strong>United States (North America)<\/strong> \u2014 Fragrances (Luxury Brands only)<\/li>\n<\/ul>\n<p>The origin of each product is clearly stated in its product description on our website.<\/p>\n<hr>\n<h2>2. Estimated Delivery Times<\/h2>\n<p>All delivery times are estimates from the date your order is confirmed and payment is verified. They are subject to customs clearance and any unforeseen logistical delays.<\/p>\n<table style=\"width:100%; border-collapse:collapse; font-size:15px;\">\n<thead style=\"background-color:#f5f0eb;\">\n<tr>\n<th style=\"border:1px solid #ddd; padding:10px; text-align:left;\">Product Origin<\/th>\n<th style=\"border:1px solid #ddd; padding:10px; text-align:left;\">Product Category<\/th>\n<th style=\"border:1px solid #ddd; padding:10px; text-align:left;\">Estimated Delivery Time<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"border:1px solid #ddd; padding:10px;\">China (Asia)<\/td>\n<td style=\"border:1px solid #ddd; padding:10px;\">Clothes &amp; Handbags<\/td>\n<td style=\"border:1px solid #ddd; padding:10px;\">7\u201315 business days<\/td>\n<\/tr>\n<tr style=\"background-color:#fafafa;\">\n<td style=\"border:1px solid #ddd; padding:10px;\">Poland (Europe)<\/td>\n<td style=\"border:1px solid #ddd; padding:10px;\">Shoes<\/td>\n<td style=\"border:1px solid #ddd; padding:10px;\">10\u201320 business days<\/td>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #ddd; padding:10px;\">United States (North America)<\/td>\n<td style=\"border:1px solid #ddd; padding:10px;\">Fragrances<\/td>\n<td style=\"border:1px solid #ddd; padding:10px;\">10\u201318 business days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Please note:<\/strong> A processing and dispatch period of up to <strong>72 hours<\/strong> applies to all orders before shipment. This is already factored into the delivery estimates above.<\/p>\n<hr>\n<h2>3. Where Orders Are Delivered<\/h2>\n<h3>3.1 Primary Pick-Up Point<\/h3>\n<p>All incoming orders are delivered to our official pick-up point in Dar es Salaam:<\/p>\n<p><strong>Aviola Pick-Up Point<\/strong><br \/>Mach Hotel, Plot 18 Block Q, Mabula Street,<br \/>Near Magufuli Bus Terminal, Ubungo District,<br \/><strong>Dar es Salaam, Tanzania<\/strong><\/p>\n<p>Once your order has arrived at our pick-up point, we will notify you via <strong>SMS, WhatsApp, or email<\/strong> so you can arrange collection at your convenience.<\/p>\n<h3>3.2 Local Delivery (Dar es Salaam &amp; Beyond)<\/h3>\n<p>We offer local delivery for customers who cannot collect in person. Local delivery is available <strong>upon request<\/strong> and is subject to the following:<\/p>\n<ul>\n<li><strong>Delivery fee<\/strong> \u2014 to be negotiated based on your location within Dar es Salaam or other regions<\/li>\n<li><strong>Delivery area<\/strong> \u2014 coverage and availability depends on your specific location; contact us to confirm before placing your order<\/li>\n<li><strong>Delivery timeline<\/strong> \u2014 local delivery is typically arranged within 1\u20132 business days of your order arriving at our pick-up point<\/li>\n<\/ul>\n<p>To request local delivery or get a delivery quote, contact us before or at the time of placing your order:<\/p>\n<ul>\n<li>WhatsApp: <a href=\"tel:+255716182488\">+255 716 182 488<\/a><\/li>\n<li>Email: <a href=\"mailto:delivery@aviola.store\">delivery@aviola.store<\/a><\/li>\n<\/ul>\n<hr>\n<h2>4. Shipping Costs<\/h2>\n<p>International shipping costs (from supplier to our pick-up point) are included in the product price displayed on our website. You will not be charged any additional international freight fees at checkout.<\/p>\n<p>Local delivery fees (from our pick-up point to your address) are agreed separately and will be communicated to you before confirmation.<\/p>\n<hr>\n<h2>5. Order Tracking<\/h2>\n<p>Once your order has been dispatched from our supplier, we will provide you with a tracking number or shipment update where available. You can monitor your shipment&#8217;s progress and we will keep you updated via WhatsApp or email at key milestones.<\/p>\n<p>For tracking enquiries, contact us:<br \/>WhatsApp: <a href=\"tel:+255716182488\">+255 716 182 488<\/a> | Email: <a href=\"mailto:delivery@aviola.store\">delivery@aviola.store<\/a><\/p>\n<hr>\n<h2>6. Customs &amp; Import Duties<\/h2>\n<p>Aviola handles customs clearance for all incoming shipments into Tanzania. We take responsibility for ensuring your order clears customs on your behalf. Any applicable import duties or taxes are factored into our operations and are <strong>not passed on to the customer<\/strong> as a separate charge.<\/p>\n<p>If you are ordering from outside Tanzania, please be aware that you may be responsible for any applicable customs duties or import taxes in your country. Contact us at <a href=\"mailto:delivery@aviola.store\">delivery@aviola.store<\/a> for international shipping enquiries.<\/p>\n<hr>\n<h2>7. Delays &amp; Force Majeure<\/h2>\n<p>While we strive to meet all estimated delivery times, delays can occasionally occur due to:<\/p>\n<ul>\n<li>Customs clearance processing<\/li>\n<li>High-volume periods (public holidays, peak shopping seasons)<\/li>\n<li>Weather events or natural disasters<\/li>\n<li>Airline or freight carrier delays<\/li>\n<li>Government restrictions or force majeure events<\/li>\n<\/ul>\n<p>Aviola will not be held liable for delays caused by circumstances beyond our control. In the event of a significant delay, we will communicate with you proactively and work to resolve the situation as quickly as possible.<\/p>\n<hr>\n<h2>8. Lost or Missing Shipments<\/h2>\n<p>If your order does not arrive within the estimated delivery window, please contact us within <strong>7 days of the expected delivery date<\/strong>. We will investigate with our logistics partner and provide an update within 3\u20135 business days.<\/p>\n<p>If a shipment is confirmed lost by the logistics provider, we will offer a replacement or full refund at no additional cost to you.<\/p>\n<hr>\n<h2>9. Contact Us<\/h2>\n<p>For any shipping or delivery enquiries:<\/p>\n<p><strong>Red Beans Enterprises \/ Aviola<\/strong><br \/>Mach Hotel, Plot 18 Block Q, Mabula Street, Near Magufuli Bus Terminal,<br \/>Ubungo District, Dar es Salaam, Tanzania<\/p>\n<p>Delivery Email: <a href=\"mailto:delivery@aviola.store\">delivery@aviola.store<\/a><br \/>General: <a href=\"mailto:info@aviola.store\">info@aviola.store<\/a><br \/>Phone\/WhatsApp: <a href=\"tel:+255716182488\">+255 716 182 488<\/a><br \/>Website: <a href=\"https:\/\/aviola.store\/sw\/\">aviola.store<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: March 16, 2026 At Aviola, we are committed to getting your order to you as quickly and reliably [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-50359","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/aviola.store\/sw\/wp-json\/wp\/v2\/pages\/50359","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aviola.store\/sw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aviola.store\/sw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aviola.store\/sw\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aviola.store\/sw\/wp-json\/wp\/v2\/comments?post=50359"}],"version-history":[{"count":2,"href":"https:\/\/aviola.store\/sw\/wp-json\/wp\/v2\/pages\/50359\/revisions"}],"predecessor-version":[{"id":50380,"href":"https:\/\/aviola.store\/sw\/wp-json\/wp\/v2\/pages\/50359\/revisions\/50380"}],"wp:attachment":[{"href":"https:\/\/aviola.store\/sw\/wp-json\/wp\/v2\/media?parent=50359"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}