{"id":50363,"date":"2026-03-15T21:50:06","date_gmt":"2026-03-15T21:50:06","guid":{"rendered":"https:\/\/aviola.store\/?page_id=50363"},"modified":"2026-03-17T08:15:42","modified_gmt":"2026-03-17T08:15:42","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/aviola.store\/sw\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<p><strong>We\u2019d love to hear from you.<\/strong> Whether you have a question about a product, need help with your order, want to arrange local delivery, or simply want to say hello \u2014 we are here for you.<\/p>\n<hr>\n<h2>Get in Touch<\/h2>\n<p>The fastest way to reach us is via <strong>WhatsApp<\/strong>. Our team is available during business hours and we respond promptly.<\/p>\n<ul>\n<li>\ud83d\udcde <strong>Phone &amp; WhatsApp:<\/strong> <a href=\"tel:+255716182488\">+255 716 182 488<\/a><\/li>\n<li>\ud83d\udce7 <strong>General Enquiries:<\/strong> <a href=\"mailto:info@aviola.store\">info@aviola.store<\/a><\/li>\n<li>\ud83d\udce6 <strong>Orders &amp; Delivery:<\/strong> <a href=\"mailto:delivery@aviola.store\">delivery@aviola.store<\/a><\/li>\n<li>\ud83d\udd04 <strong>Returns &amp; Refunds:<\/strong> <a href=\"mailto:Returns@aviola.store\">Returns@aviola.store<\/a><\/li>\n<li>\ud83c\udf10 <strong>Website:<\/strong> <a href=\"https:\/\/aviola.store\/sw\/\">aviola.store<\/a><\/li>\n<\/ul>\n<hr>\n<h2>Visit Us \/ Pick-Up Point<\/h2>\n<p>Our physical office and customer pick-up point is located in Dar es Salaam. Once your order arrives, you are welcome to collect it here in person \u2014 or request local delivery at an agreed fee.<\/p>\n<p><strong>Aviola | Red Beans Enterprises<\/strong><br \/>\nMach Hotel, Plot 18 Block Q,<br \/>\nMabula Street, Near Magufuli Bus Terminal,<br \/>\nUbungo District, <strong>Dar es Salaam, Tanzania<\/strong><\/p>\n<p><strong>Office Hours:<\/strong><br \/>\nMonday \u2013 Saturday: 9:00 AM \u2013 6:00 PM (EAT)<br \/>\nSunday: By appointment only<\/p>\n<hr>\n<h2>Follow Us on Social Media<\/h2>\n<p>Stay connected with Aviola for new arrivals, exclusive offers, style inspiration, and behind-the-scenes updates.<\/p>\n<ul>\n<li>\ud83d\udcf8 <strong>Instagram:<\/strong> <a href=\"https:\/\/instagram.com\/aviola_store\" target=\"_blank\" rel=\"noopener\">@aviola_store<\/a><\/li>\n<li>\ud83d\udc99 <strong>Facebook:<\/strong> <a href=\"https:\/\/facebook.com\/aviola_store\" target=\"_blank\" rel=\"noopener\">@aviola_store<\/a><\/li>\n<\/ul>\n<p>Tag us in your Aviola outfits using <strong>#AviolaStyle<\/strong> na <strong>#TrueShopping<\/strong> \u2014 we love seeing you shine.<\/p>\n<hr>\n<h2>Maswali Yanayoulizwa Mara kwa Mara<\/h2>\n<h3>Ninawezaje kuweka oda?<\/h3>\n<p>Browse our <a href=\"\/sw\/shop\/\">shop<\/a>, select your items, choose your size (always check the size guide in the product description), and complete checkout. You\u2019ll receive a confirmation once your order is received.<\/p>\n<h3>Uwasilishaji huchukua muda gani?<\/h3>\n<p>All items are shipped via international air freight. Estimated delivery times from order confirmation:<\/p>\n<ul>\n<li>Clothing &amp; Apparel (China): <strong>3\u20137 business days<\/strong><\/li>\n<li>Bags &amp; Accessories (Poland): <strong>10\u201316 business days<\/strong><\/li>\n<li>Fragrances &amp; Perfumes (USA): <strong>8\u201314 business days<\/strong><\/li>\n<\/ul>\n<p>See our full <a href=\"\/sw\/shipping-and-delivery-policy\/\">Sera ya Usafirishaji na Uwasilishaji<\/a> for more details.<\/p>\n<h3>Can I get my order delivered to my home?<\/h3>\n<p>Yes! We offer local delivery in Dar es Salaam and surrounding areas upon request. Delivery fee and timeline are arranged directly with our team. Contact us via WhatsApp at <a href=\"tel:+255716182488\">+255 716 182 488<\/a> to discuss.<\/p>\n<h3>Mnakubali njia gani za malipo?<\/h3>\n<p>We accept M-Pesa, Airtel Money, Visa, Mastercard, and other mobile money options available at checkout. All transactions are secure.<\/p>\n<h3>Can I return an item?<\/h3>\n<p>We accept returns only for defective or incorrect items, reported within 48 hours of delivery. We do not accept returns due to incorrect size selection \u2014 please always check the size guide before ordering. See our <a href=\"\/sw\/returns-and-refunds-policy\/\">Returns &amp; Refunds Policy<\/a> for full details.<\/p>\n<h3>Je, bidhaa zenu ni halisi kwa 100%?<\/h3>\n<p>Absolutely. Every product on Aviola is sourced directly from verified, authentic manufacturers in China, Poland, and the USA. We carry the <strong>TrueShopping\u2122<\/strong> guarantee: no imitations, no counterfeits \u2014 ever.<\/p>\n<hr>\n<h2>Send Us a Message<\/h2>\n<p>For the quickest response, reach us on <strong>WhatsApp: <a href=\"tel:+255716182488\">+255 716 182 488<\/a><\/strong>. Alternatively, email us at <a href=\"mailto:info@aviola.store\">info@aviola.store<\/a> and we will get back to you within 1 business day.<\/p>\n<p>We look forward to connecting with you.<\/p>\n<p><strong>The Aviola Team<\/strong><br \/>\n<em>Aviola | TrueShopping\u2122 \u2014 aviola.store<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>We\u2019d love to hear from you. 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