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Frequently asked questions
How do I place an order? What payment methods do you accept?
We offer several convenient ways to shop with Aviola, ensuring a smooth experience for all our customers!
1. Website Orders (For All Customers):
For a standard shopping experience, you can browse our collections on the website, add items to your cart, and proceed to our secure checkout. Here, we accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Shopify Payments gateway.
2. WhatsApp Orders (For our East African Community):
For our customers in Tanzania and across East Africa, we offer a personalized ordering service.
- How to Order: Simply click the "Order on WhatsApp" button on any product page to connect with us directly.
- How to Pay: You can then complete your purchase easily and securely via mobile money (M-Pesa, Airtel Money, Tigo Pesa, etc.) sent to our official store number.
3. Social & Catalog Shopping:
You can also explore our latest arrivals on our Instagram and Facebook Shops, or browse our complete WhatsApp Catalog. We're ready to meet you wherever you love to shop!
Do you ship worldwide? What are the delivery details?
Yes, we are thrilled to bring the Aviola experience to customers around the globe!
We offer comprehensive shipping options worldwide, with a special focus on serving our community here in Tanzania and across the East African Community (Kenya, Uganda, Rwanda, and more).
Once your order is placed, it will be processed and dispatched promptly. You will receive a confirmation email with a tracking number to follow your package's journey.
Kindly note that shipping to regions experiencing significant logistical challenges or conflicts may be delayed or unavailable, depending on the service limitations of our shipping partners.
For the most accurate delivery times and costs to your location, please refer to the detailed table on our Shipping Policy page.
What is your return policy?
Your satisfaction is our priority. We accept returns on most items within 5 days of receipt, provided they are in their original, unworn condition with all tags attached.
Please note that for hygiene reasons, items from The Aura Collection (lingerie, underwear, bikinis) and The Alchemist Collection (intimate wellness) are final sale and cannot be returned. All items marked as "Sale" are also final. For more details or to initiate a return, please visit our Returns & Refunds page.
How do I find my perfect size?
We know that a perfect fit is key to feeling confident. That's why every product page on our website includes a specific sizing chart with detailed measurements. We highly recommend comparing these measurements to your own to find the best fit.
Do you have any special programs for loyal customers or collaborators?
Yes, we absolutely do! We believe in building a strong community and rewarding those who share our passion. We have two main ways you can join the inner circle:
1. Become an Aviola Insider (For Subscribers):
Becoming an Aviola Insider is the best way to stay connected and receive exclusive perks. Our subscribers are the first to know about new collection launches and receive special discounts, private sale access, and a special welcome treat on your first order. You can subscribe via the form at the bottom of our homepage to join.
2. Partner With Us (Affiliates & Collaborators):
We are always looking to partner with content creators, influencers, and collaborators who genuinely love our brand and share our ethos of style and confidence. If you're interested in joining our affiliate program, the process is simple:
- First, please create a customer account on our website.
- Then, send an email to affiliates@aviola.store with your social media handles and a brief introduction about yourself and why you'd like to collaborate. Our team will review your information and get in touch if it's a good fit!