We’d love to hear from you. Whether you have a question about a product, need help with your order, want to arrange local delivery, or simply want to say hello — we are here for you.
Get in Touch
The fastest way to reach us is via WhatsApp. Our team is available during business hours and we respond promptly.
- 📞 Phone & WhatsApp: +255 716 182 488
- 📧 General Enquiries: info@aviola.store
- 📦 Orders & Delivery: delivery@aviola.store
- 🔄 Returns & Refunds: Returns@aviola.store
- 🌐 Website: aviola.store
Visit Us / Pick-Up Point
Our physical office and customer pick-up point is located in Dar es Salaam. Once your order arrives, you are welcome to collect it here in person — or request local delivery at an agreed fee.
Aviola | Red Beans Enterprises
Mach Hotel, Plot 18 Block Q,
Mabula Street, Near Magufuli Bus Terminal,
Ubungo District, Dar es Salaam, Tanzania
Office Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (EAT)
Sunday: By appointment only
Follow Us on Social Media
Stay connected with Aviola for new arrivals, exclusive offers, style inspiration, and behind-the-scenes updates.
- 📸 Instagram: @aviola_store
- 💙 Facebook: @aviola_store
Tag us in your Aviola outfits using #AviolaStyle and #TrueShopping — we love seeing you shine.
Frequently Asked Questions
How do I place an order?
Browse our shop, select your items, choose your size (always check the size guide in the product description), and complete checkout. You’ll receive a confirmation once your order is received.
How long does delivery take?
All items are shipped via international air freight. Estimated delivery times from order confirmation:
- Clothing & Apparel (China): 3–7 business days
- Bags & Accessories (Poland): 10–16 business days
- Fragrances & Perfumes (USA): 8–14 business days
See our full Shipping & Delivery Policy for more details.
Can I get my order delivered to my home?
Yes! We offer local delivery in Dar es Salaam and surrounding areas upon request. Delivery fee and timeline are arranged directly with our team. Contact us via WhatsApp at +255 716 182 488 to discuss.
What payment methods do you accept?
We accept M-Pesa, Airtel Money, Visa, Mastercard, and other mobile money options available at checkout. All transactions are secure.
Can I return an item?
We accept returns only for defective or incorrect items, reported within 48 hours of delivery. We do not accept returns due to incorrect size selection — please always check the size guide before ordering. See our Returns & Refunds Policy for full details.
Are your products 100% authentic?
Absolutely. Every product on Aviola is sourced directly from verified, authentic manufacturers in China, Poland, and the USA. We carry the TrueShopping™ guarantee: no imitations, no counterfeits — ever.
Send Us a Message
For the quickest response, reach us on WhatsApp: +255 716 182 488. Alternatively, email us at info@aviola.store and we will get back to you within 1 business day.
We look forward to connecting with you.
The Aviola Team
Aviola | TrueShopping™ — aviola.store